Troubleshooting: Why didn’t I receive a check-in code?

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Check-in codes will be sent out for an event in your church congregation so that attendance can be recorded quickly. If you don’t receive your check-in codes, please check the following:

  1. Is the check-in code enabled for groups?
  2. Has the person’s role been selected?
  3. Does the person have an e-mail address in case the automatic sending feature is used?
  4. What status does the “check-in code ” column show for this person in the group members table?
  5. Does the app display the code for the person in their group?
Aktualisiert am 6. July 2026
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