Our support team will help you promptly with any questions or problems you may have with ChurchTools. To do this, it may be necessary for the support team to gain access to your installation or database.

Access is only allowed if

• a completed data processing agreement (DPA) contract has been concluded between your church and ChurchTools
  and
• an authorised person gives us permission to do so in an e-mail.

1. Conclude DPA contract #

Before we can access your data, we need to have a completed data processing agreement (DPA) contract with you.

If your church has not yet concluded an DPA with us, we are happy to provide you with our DPA sample contract and the appendix with the technical and organisational measures (TOM). A responsible person in your church can read it at their leisure and then send us the following sentence by e-mail or directly via our contact form: I agree to the DPA in the version dated [current version date according to the contract].

2. Open Support Access #

You go directly to Support Access (1) via the Manage menu in the top right-hand corner. Here you allow access by our support for one week (2). If you allow the Support Access, the access for our support will be activated in your installation for this period and the current status of the access will be displayed here.

3. Send information to our support #

If you have clarified or done these two points, send an e-mail to our Support in which you describe your request and allow us access to your installation and if necessary to your database explicit for this request.

4. Close Support Access #

Support Access is automatically terminated after one week.

Of course, you can deactivate access manually at any time beforehand by clicking on the Deactivate button. Our Support will then no longer be able to access your installation.