{"id":70978,"date":"2026-06-22T10:55:19","date_gmt":"2026-06-22T09:55:19","guid":{"rendered":"https:\/\/churchtools.academy\/help\/non-knowledgebase\/uncategorized\/troubleshooting-why-didnt-i-receive-a-check-in-code\/"},"modified":"2026-07-06T15:56:03","modified_gmt":"2026-07-06T14:56:03","password":"","slug":"troubleshooting-why-didnt-i-receive-a-check-in-code","status":"publish","type":"docs","link":"https:\/\/churchtools.academy\/en\/help\/churchtools-modules\/troubleshooting-check-in\/troubleshooting-why-didnt-i-receive-a-check-in-code\/","title":{"rendered":"Troubleshooting: Why didn&#8217;t I receive a check-in code?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Check-in codes will be sent out for an event in your church congregation so that attendance can be recorded quickly. If you don&#8217;t receive your check-in codes, please check the following: <\/p>\n\n<ol class=\"wp-block-list\">\n<li>Is the check-in code enabled for groups?<\/li>\n\n\n\n<li>Has the person&#8217;s role been selected?<\/li>\n\n\n\n<li>Does the person have an e-mail address in case the automatic sending feature is used?<\/li>\n\n\n\n<li>What status does the <strong>&#8220;check-in code<\/strong> &#8221; column show for this person in the group members table?<\/li>\n\n\n\n<li>Does the app display the code for the person in their group?<\/li>\n<\/ol>\n\n<aside class=\"wp-block-group ct-artikel-zum-weiterlesen has-background is-layout-constrained wp-container-core-group-is-layout-79a8db7e wp-block-group-is-layout-constrained\" style=\"border-radius:8px;background-color:#f9fafb;margin-top:24px;margin-bottom:24px;padding-top:32px;padding-right:24px;padding-bottom:32px;padding-left:24px\">\n<h2 class=\"wp-block-heading has-medium-font-size\">Read more<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/churchtools.academy\/de\/help\/churchtools-modules\/check-in-vorbereiten\/wie-aktiviere-und-nutze-ich-check-in-codes\/\" data-type=\"docs\" data-id=\"64466\">How do I activate and use check-in codes?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/churchtools.academy\/de\/help\/churchtools-modules\/anwesenheiten-erfassen-check-in\/wie-erfasse-ich-anwesenheiten-in-der-app\/\">How to record my attendance in the app?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/churchtools.academy\/de\/help\/churchtools-module\/fehlersuche-check-in\/fehlersuche-warum-taucht-mein-gruppentermin-nicht-im-modul-check-in-auf\/\">Troubleshooting: Why doesn&#8217;t my group appointment appear in the Check-in module?<\/a><\/li>\n<\/ul>\n<\/aside>\n","protected":false},"excerpt":{"rendered":"<p>Check-in codes will be sent out for an event in your church congregation so that attendance can be recorded quickly. If you don&#8217;t receive your check-in codes, please check the following: Read more<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[717],"doc_tag":[],"knowledge_base":[224],"class_list":["post-70978","docs","type-docs","status-publish","hentry","doc_category-troubleshooting-check-in","knowledge_base-churchtools-modules"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","pp_force_visibility":null,"pp_subpost_visibility":null,"pp_inherited_force_visibility":null,"pp_inherited_subpost_visibility":null,"acf":[],"year_month":"2026-07","word_count":116,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Victoria Weidemann","author_nicename":"vweidemann","author_url":"https:\/\/churchtools.academy\/en\/author\/vweidemann\/"},"doc_category_info":[{"term_name":"Troubleshooting","term_url":"https:\/\/churchtools.academy\/en\/help\/churchtools-modules\/troubleshooting-check-in\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Modules","term_url":"https:\/\/churchtools.academy\/en\/help\/churchtools-modules\/","term_slug":"churchtools-modules"}],"knowledge_base_slug":["churchtools-modules"],"_links":{"self":[{"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/docs\/70978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/comments?post=70978"}],"version-history":[{"count":1,"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/docs\/70978\/revisions"}],"predecessor-version":[{"id":70979,"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/docs\/70978\/revisions\/70979"}],"wp:attachment":[{"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/media?parent=70978"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/doc_category?post=70978"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/doc_tag?post=70978"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/churchtools.academy\/en\/wp-json\/wp\/v2\/knowledge_base?post=70978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}