In a newly requested ChurchTools installation, the person with user ID #1 is automatically entered as Super Admin. You can recognise a Super Admin by the red “Administrator” chip in Manage Permissions.
In this how-to-guide, you will learn how to add a new super admin or remove an existing super admin.
1. Check authority to give instructions #
Check whether you are registered as an authorised person in your ChurchTools with your current e-mail address.
If not, please register in the System Settings (formerly Admin Settings) under Data security/Data privacy >> Authority to give instructions or contact another responsible person in your church and have yourself registered.
2. Conclude DPA contract #
In addition, in order to add/remove a Super Admin, we need to have a completed data processing agreement (DPA) contract with you.
If your church has not yet concluded a DPA with us, we are happy to provide you with our DPA sample contract and the appendix with the technical and organisational measures (TOM). A responsible person can read through it and then send us a signed copy of the AV contract by e-mail or mail.
3. Search for the user ID of the Super Admin #
To add or remove a user as a Super Admin in your installation, we need the ID of the user account of the person in question. You can find the ID when you call up the user in Persons & Groups.
In the bottom right corner, the ID is in blue with a hash sign in front of it.
Send information to support #
Once these three points have been clarified, send this request with all the necessary information to our support team, who will then take care of your request.
