---
title: Why can’t I log in to the portal using the “Microsoft Edge” browser?
description: "Login into the portal using the Edge browser sometimes doesn't work. This may be because in Edge, either - Cookies for the portal are blocked, or - a pop-up blocker is enabled on the portal website. ## Here's how to…"
url: "https://churchtools.academy/en/help/framework-agreement-partner/evangelical-regional-church-in-wuerttemberg/why-cant-i-log-in-to-the-portal-using-the-microsoft-edge-browser/"
updated: "2026-10-26"
category: Evangelical Regional Church in Württemberg
tags:
  - Content outdated
---

# Why can’t I log in to the portal using the “Microsoft Edge” browser?

Login into the portal using the Edge browser sometimes doesn't work. This may be because in Edge, either

- Cookies for the portal are blocked, or
- a pop-up blocker is enabled on the portal website.

## Here's how to fix it:

### 1. Open your browser settings

Open settings in Edge:

[![Screenshot open settings in Edge](https://churchtools.academy/wp-content/uploads/2023/07/image-15-englisch-543x1024.png)](https://churchtools.academy/wp-content/uploads/2023/07/image-15-englisch.png)

### 2. Enable cookies

Under " *Cookies and Website Permissions* " (c) and here under " *Cookies and Stored Data* " (d), you can enable cookies for the portal.

[![Screenshot enable cookies](https://churchtools.academy/wp-content/uploads/2023/07/image-16-englisch-1024x376.png)](https://churchtools.academy/wp-content/uploads/2023/07/image-16-englisch.png)

### 3. Disable pop-up blockers

You can also disable the pop-up blocker for the portal website under " *Cookies and Website Permissions* " (c), but under " *All permissions* " (e) >, " *Pop-ups and Redirects* " (f).

[![Screenshot disable pop-up blocker](https://churchtools.academy/wp-content/uploads/2023/07/image-17-englisch-979x1024.png)](https://churchtools.academy/wp-content/uploads/2023/07/image-17-englisch.png)

## Read more

- [Guidelines for Members of the Evangelical Regional Church in Württemberg](https://churchtools.academy/en/help/framework-agreement-partner/evangelical-regional-church-in-wuerttemberg/guidelines-for-members-of-the-evangelical-regional-church-in-wuerttemberg/)
- [Migrate Existing ChurchTools to Digital Church Management](https://churchtools.academy/en/help/framework-agreement-partner/evangelical-regional-church-in-wuerttemberg/migrate-existing-churchtools-to-digital-church-management/)
- [Restore Admin Rights](https://churchtools.academy/en/help/framework-agreement-partner/evangelical-regional-church-in-wuerttemberg/restore-admin-rights/)