---
title: "Why isn’t a supervisor receiving the automatic “Service Updates” e-mail?"
description: "An employee or supervisor who schedules roles may want to be notified if a role is unfilled or if someone has canceled or swapped roles. For this e-mail to be sent, the following requirements must be met. ## User requirements…"
url: "https://churchtools.academy/en/help/churchtools-modules/administration-events/why-isnt-a-manager-receiving-the-automatic-service-updates-e-mail/"
updated: "2026-09-10"
category: Events / Administration
---

# Why isn’t a supervisor receiving the automatic “Service Updates” e-mail?

An employee or supervisor who schedules roles may want to be notified if a role is unfilled or if someone has canceled or swapped roles. For this e-mail to be sent, the following requirements must be met.

## User requirements

The user...

- must **not** be **archived**.
- must have an **e-mail address** and have **logged in** at least **once**.
- must be able to **access** the **Events module**.
- You must have checked the **box** labeled " *Notify me weekly about open roles in my groups* " in the Events module's settings.
- must hold a **leadership role** within the service group associated with the position.

## Requirements for service

- The appropriate role group must be linked to the role in question.